Complaint Management System Automotive companies should get back to complaining customers as quickly as possible who can reach them or disclose that they are dissatisfied with the service they received, even in a different medium. However, speed alone is not enough; the quality of the conversation and the continuity of follow-up are also critical factors that can impact the outcome of the process. Therefore, the way dissatisfied customers are handled and the performance in resolving their issues are of critical importance in protecting a brand's reputation and even the existence of a company.
Are your Customer Services and other departments fulfilling these responsibilities?
If your answer is NO, you are either losing MONEY or REPUTATION.
If your answer is YES, are you fully in control at the MANAGEMENT level?
Customer service must be well-organized and managed effectively!

The primary goal should be to satisfy the complaining customer from the moment of first contact until the solution of the problem and even after the solution.

As business managers delegate the growing chaotic environment to the right individuals, they should provide them with
  • An effective system infrastructure for communicating with dissatisfied customers
  • Archiving documentation (simply Excel files are no longer sufficient)
  • Continuous follow-up until the issue is resolved
  • The ability to record follow-up processes
  • Database management to efficiently manage time and workflows
Dealeralert provides all these needs in a single panel thanks to industry knowledge and technology support.

It also offers the management team the ability to measure and supervise this area.
Through the 'COMPLAINT MANAGEMENT' panel, Dealeralert not only efficiently manages the processes of 'customer complaints' experienced by the brand's ultimate consumers but also integrates with all possible communication channels, and empowers the brand's customer service team, sales, after-sales services, spare parts, and accessory managers with speed and control in their communication with dissatisfied customers, thereby increasing the effectiveness of responsible personnel in this area.
Main Features of Dealeralert
  • Integrated with the sikayetvar.com system
  • Integration with Jetyorum for Google Reviews.
  • Thanks to the telephone communication infrastructure, all phone calls are recorded
  • Endless documentation and archiving capabilities.
  • More organized process management through tracking and reporting tools.
  • Empowers the management level in decision-making processes with management reports.