Lead Management

To maximize the conversion rate from leads to sales, effective lead management is essential. We offer efficiency-focused digital products that enable you to communicate with leads in a timely manner, effectively track them, and measure and monitor all efforts made in the process of converting leads into showroom appointments. Additionally, we provide services for the individual or collective development of authorized dealer teams to elevate the quality of their communication with leads to higher levels.

Lead Management System
Process and Performance Management with Consultant Scorecards
Digital Dealer Platform
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Service Sub-Categories

Lead Management System

The primary goal of Dealercom is to track the efforts made to bring customers to the showroom and service after leads have been generated, and to manage performance. In other words, it is a unique infrastructure developed to provide a quick response to generated leads and to manage all communication by consultants in terms of quantity and quality.

  • Lead conversion performances can be tracked and improved by the brand on both authorized dealer and consultant levels.
  • Facility managers are provided with the ability to monitor their staff's performance and conduct objective evaluations. The ultimate goal is to enhance lead-to-sale conversion performance.
  • It is ensured that phone communication complies with standards.
  • It is ensured that the customer communication history is accessible to everyone.
  • Both outgoing and incoming phone communication can be managed, and video calling options are also included in the packages.
For Detailed Info

Digital Dealer Platform

It is a visual, audio, and written communication infrastructure that allows internet visitors to reach sales or service consultants through the website, schedule appointments, conduct sales discussions such as financing options or trade-ins online, and remotely view product presentations interactively.

It can be integrated into your system without requiring additional hardware. Your consultants can switch between video, audio, and written conversations during these interactions, share screens during video calls, provide detailed information to customers from video clips in your inventory, and include different departments in conference calls.

For Detailed Info

Process and Performance Management with Consultant Scorecards

The Dealerscore team, consisting of automotive professionals, listens to incoming and outgoing phone calls at the dealership, scores consultant interactions with prospective customers based on objective criteria, and prepares consultant scorecards to assist in process improvement.

Hence, consultants are provided with a means to understand their own real situations, and also, managers have an objective output to mentor and develop consultants with weaker performance scores.

For Detailed Info

Service Sub-Categories

Lead Management System

The primary goal of Dealercom is to track the efforts made to bring customers to the showroom and service after leads have been generated, and to manage performance. In other words, it is a unique infrastructure developed to provide a quick response to generated leads and to manage all communication by consultants in terms of quantity and quality.

  • Lead conversion performances can be tracked and improved by the brand on both authorized dealer and consultant levels.
  • Facility managers are provided with the ability to monitor their staff's performance and conduct objective evaluations. The ultimate goal is to enhance lead-to-sale conversion performance.
  • It is ensured that phone communication complies with standards.
  • It is ensured that the customer communication history is accessible to everyone.
  • Both outgoing and incoming phone communication can be managed, and video calling options are also included in the packages.
For Detailed Info

Digital Dealer Platform

It is a visual, audio, and written communication infrastructure that allows internet visitors to reach sales or service consultants through the website, schedule appointments, conduct sales discussions such as financing options or trade-ins online, and remotely view product presentations interactively.

It can be integrated into your system without requiring additional hardware. Your consultants can switch between video, audio, and written conversations during these interactions, share screens during video calls, provide detailed information to customers from video clips in your inventory, and include different departments in conference calls.

For Detailed Info

Process and Performance Management with Consultant Scorecards

The Dealerscore team, consisting of automotive professionals, listens to incoming and outgoing phone calls at the dealership, scores consultant interactions with prospective customers based on objective criteria, and prepares consultant scorecards to assist in process improvement.

Hence, consultants are provided with a means to understand their own real situations, and also, managers have an objective output to mentor and develop consultants with weaker performance scores.

For Detailed Info