Lead Management System

The primary goal of Dealercom is to track the efforts made to bring customers to the showroom and service after leads have been generated, and to manage performance. In other words, it is a unique infrastructure developed to provide a quick response to generated leads and to manage all communication by consultants in terms of quantity and quality.

• Lead conversion performances can be tracked and improved by the brand on both authorized dealer and consultant levels.
• Facility managers are provided with the ability to monitor their staff's performance and conduct objective evaluations. The ultimate goal is to enhance lead-to-sale conversion performance.
• It is ensured that phone communication complies with standards.
• It is ensured that the customer communication history is accessible to everyone.
• Both outgoing and incoming phone communication can be managed, and video calling options are also included in the packages.

Digital Dealer Platform

It is a visual, audio, and written communication infrastructure that allows internet visitors to reach sales or service consultants through the website, schedule appointments, conduct sales discussions such as financing options or trade-ins online, and remotely view product presentations interactively.

It can be integrated into your system without requiring additional hardware. Your consultants can switch between video, audio, and written conversations during these interactions, share screens during video calls, provide detailed information to customers from video clips in your inventory, and include different departments in conference calls.

Process and Performance Management with Consultant Scorecards

The Dealerscore team, consisting of automotive professionals, listens to incoming and outgoing phone calls at the dealership, scores consultant interactions with prospective customers based on objective criteria, and prepares consultant scorecards to assist in process improvement.

Hence, consultants are provided with a means to understand their own real situations, and also, managers have an objective output to mentor and develop consultants with weaker performance scores.

Complaint Management

Automotive companies should respond as quickly as possible to dissatisfied customers who have reached out to them or have expressed their dissatisfaction through various channels, even if it means in a different medium. However, speed alone is not enough; the quality of the interaction and the continuity of follow-up also significantly impact the outcome of the process.
Therefore, the way in which dissatisfied customers are handled and the performance in resolving issues are of critical importance to a company's reputation. In fact, they can even be vital in preventing and mitigating cases that could pose a risk to the company's existence.

Are your Customer Services and other departments fulfilling these responsibilities?
If your answer is NO, you are either losing MONEY or REPUTATION.
If your answer is YES, are you fully in control at the MANAGEMENT level?